faq

Nibou aims to provide users day-to-day support with general emotional and psychological problems. Our therapists are available to chat 24/7, giving users helpful feedback during their most vulnerable and difficult times. Nibou does not aim to treat serious medical and psychiatric problems and will automatically suggest a qualified professional to users who need them.
With in-peson and online therapy being exceedingly expensive and cumbersome for the vast majority of individuals, Nibou aims to provide accessible and affordable care via its mobile app. Users can access Nibou's qualified therapists and counselors at the touch of a button in the convenience of their home or on the go without any lengthy therapy signups or hefty price points. Nibou is also completely confidential and secure, ensuring users the utmost in privacy.
Nibou therapists and counselors are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their country's respective professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 2 years and 1,000 hours of hands-on experience.
Nibou charges users 1.20c per minute. This will only apply during times the therapist or counselor is actively engaging with the user (typing) to avoid any supplementary chargers.
Nibou matches users with therapists based on focus and area of expertise as well as availability. If you are not satisfied with a given counselor you can easily toggle your chat app to be matched with a new counselor.
You can keep your chat window open and can request to be matched to the same counselor during his/her availability.